On site feedback
Let your guests tell you how to improve your website.
Be it in a live conversation, when a guest is leaving your site because they haven’t found what they’re looking for, or after a successful booking, ask for feedback. This demonstrates that you care but more importantly allows you to improve the experience for future guests.
Understand user behavior on your website and opportunities to improve their experience. Learn how different guest segments behave online so you can suit your messaging to each. Track and monitor the impact of tools within the Direct Booking Platform and watch your ROI grow.
The Direct Booking Movement
Our machine-learning algorithm is tracking conversions across 12,000 hotel websites and counting to constantly improve messaging and help you to identify specific areas in which your web experience can improve.