DIRECT IS BEST
Stressed, anxious and frustrated. Co-founder Charlie Osmond found joy of planning a family holiday marred by the pain of the process. He was not alone. The average person visits 38 websites and spends 45 days trying to book a trip.
There had to be a better way.
Charlie and the team spent three months working from the lobbies of London hotels*, interviewing guests and hotel staff. They got to learn first hand the pains and angst created by the multiple open tabs and how the resulting confusion distorts the industry.
We’re fighting back by building a suite of digital tools to improve transparency and help build the relationships between hotels and guests.
* if you ever need to know which London hotels have the best free wifi, swimming pools and working spaces, drop us a line.
How does it work?
Improve guest experience across your website
A smart conversion toolkit to increase direct bookings
Improve your website with feedback directly from your guests
Ensure that you are not being undercut by rogue OTAs