The OTA that chats back: Booking.com's chatbot rolled out worldwide

Booking.com gets conversational The 'Booking Assistant' chatbot feature will now be available to English-language bookings worldwide, Booking.com announced yesterday. According to Booking, the chatbot 'empowers customers to get first-line support for their upcoming bookings, including timely responses to their most common stay-related requests, all through a single intuitive... read more »