Surge Alert! Be notified of the big parity changes

Don’t be caught out by sudden surges in disparities. At our Customer Advisory Board, in Quarterly Business Reviews with clients and at the Direct Booking Summit, we’ve heard the same question from many clients: “can you notify me every time there is a disparity?”

Until now, our answer has been simple: you probably don’t want to hear from us quite that often! Nonetheless this got us scratching our heads about what would be useful to know immediately, alongside our current daily or weekly overview reports.

SPOTTING A SURGE

An unusually high disparity rate can be an expensive issue. In many cases it’s a simple mistake that can be easily fixed. That’s why we created Surge Alerts. These notify you when disparity levels have increased substantially so you can get the issue fixed as soon as possible, minimise the impact and never miss a direct booking.

Here’s how we spot a surge:

  • We look at the disparity rate over past 6 hours
  • We then compare it with the disparity rate over past 7 days
  • If the disparity rate of the past 6 hours is far higher than what we would expect based on the last week’s average, you’ll receive a Surge Alert

Note: It is independent of traffic and search volume.

(Ok, we admit it: we took a little inspiration from Uber surge pricing!)

KEEPING YOU IN-THE-KNOW
  • Notification on your Data Platform

A notification is triggered as soon as a disparity surge starts. The multiplier is refreshed every hour if the surge continues.

Look out for this at the top of your Disparity Dungeon:

Surge Notification (DD)

  • Surge Alert Email

When a surge starts, you’ll receive an email letting you know. This will only happen once per surge, so you’ll need to check out your Disparity Dungeon for the latest rate of disparities.

What qualifies as a surge? You decide.

As a default, we’ll let you know when disparity is at 3 times the normal rate, but if you’d like to adjust this threshold, just head to your Account Settings page.

Surge Alert EM 

  • A new addition to your daily/weekly parity update

Receiving a daily or weekly parity report? We know sometimes when you’re busy, it’s tricky to get to your email. That’s why we’re adding in a section to recap any surges in the past day or week.

 Surge in parity report

Want to know more about your Parity emails? Check out our guide…

About The Author

Triptease empowers hotels to recapture guest relationships and increase direct bookings. Follow our blog for the latest insights and trends in the Direct Booking Movement.