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Hotelier's Guide series
CRM: A Hotelier's Guide, part 1 — The building blocks
Clare Hutchison · February 06, 2018
“Have you stayed with us before?” Hotels train staff to ask that question. But should they...
Amoma, live chat and OTA tactics: what got hoteliers clicking in 2017
Clare Hutchison · December 22, 2017
What makes hoteliers tick? What do they care most about? What gets their blood pumping? Th...
[WATCH] Live Chat: A Hotelier's Guide (tnooz workshop)
Lily McIlwain · November 29, 2017
"What you do is less important than how you make people feel." Watch Triptease's Chief Tea...
Live Chat: A Hotelier's Guide
Lily McIlwain · November 22, 2017
Download in English | Descarga en español | Téléchargez en français Is live chat the right...
Metasearch: A Hotelier's Guide
Lily McIlwain · August 04, 2017
Should I list my hotel on metasearch? If you’ve found yourself asking this over the last y...
Metasearch is growing. Google’s in the lead. Where do you fit in?
Lily McIlwain · August 04, 2017
The Direct Booking Movement is moving to metasearch Download your free Hotelier's Guide to...