1. Who we are
- “Triptease”, “us” and “we” refers to Triptease Ltd, Triptease Inc. and Triptease Pte Ltd, collectively the “Triptease Group”.
- “Services” include without limitation Triptease’s Direct Booking Platform and its on-site technology, applications and services (including events and content), in each case in whatever format they may be offered now or in the future.
- “Websites” means Triptease’s websites (including without limitation www.triptease.com, app.triptease.io, www.directbookingsummit.com and any successor URLs, mobile or localized versions and related domains and subdomains).
- “Offerings” means both the Websites and Services.
- “Personal data”, or “personal information”, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
If you have any questions about your personal information email us at firstname.lastname@example.org, or write to us at Triptease, 2nd Floor, 6 Ramillies Street, London, W1F 7TY.
We’re registered with the Information Commissioner’s Office under number ZA377297.
3. General Terms
4. The information we collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
A. Information related to your interaction with Triptease and the Offerings
- Registration and contact information. We collect information about you when you (a) register to use the Services and (b) otherwise provide contact information to us via email, mail or through our Offerings. This information you provide may include without limitation your username, first and last name, job title, email address, mailing address or phone number.
- Payment information. When you purchase the Services, we will also collect transaction information, which may include without limitation your credit card information, billing and mailing address, and other payment-related information (“Payment Information”). We describe how Payment Information may be collected and processed in Section 7.
- Third party platforms. We may collect information when you interact with our advertisement and other content on third-party sites or platforms, such as social networking sites. This may include information gathered from social networking profiles (such as Linkedin based outside the EU) or the fact that you viewed or interacted with our content.
- Marketing and Communications information. We collect your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
5. How we use the information we collect
Under data protection law, we can only use your personal data if we have a proper reason for doing so. In order to use your personal data, we rely on the following legal bases:
- Where it is necessary to perform a contract we are about to enter into or have entered into with you;
- Where it is necessary to enable us to comply with our legal obligations;
- Where you have provided your consent; and/or
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests as described further below.
We use your information in the following ways:
- To provide, maintain and improve the Offerings and our other products and services, including to operate certain features and functionality of the Offerings;
- To process your inquiries and otherwise deliver customer service;
- To process your payments, we share and use Payment Information as described in Section 7 (Payment Information);
- To control unauthorized use or abuse of the Offerings and our other products and services, or otherwise detect, investigate or prevent activities that may violate our policies or be illegal;
- To analyze, administer or optimize the use and performance of the Offerings, monitor usage or traffic patterns (including to track users’ movements around the Offerings) and gather demographic information about our user base as a whole;
- To communicate directly with you regarding changes to the contract, to the T&Cs and to this policy; and
- To communicate directly with you, including by sending you newsletters, promotions and special offers or information about new products, services and events. Your opt-out options for promotional communications are described in the following paragraph “Marketing & promotional communication”.
Marketing & promotional communication
Our promotional communications are split in the following categories:
- Newsletter: updates from the blog (industry news and insights, and tips to boost your direct bookings) plus highlights from the below categories
- Product updates: recent updates and enhancements of the Triptease platform
- Events: information about the Direct Booking Summit, our main event series, plus upcoming events or webinars where you can meet us or hear from us
These communications may be sent via email, in-app messages or direct mail. You can opt out at any time and adjust your preferences as described in Section 9.
6. Sharing the information with third parties
We do not sell, trade, share or transfer your personal information to third parties except in the following limited circumstances:
- We may share your personal information with third-party service providers to permit such parties to provide services that help us with our business activities, which may include assisting us with marketing, advertising our product/service offerings, or providing, maintaining and improving the features and functionality of the Offerings, among other things. For example, we may provide personal information to our service providers for direct emailing of our newsletter or notification of our product/service offerings;
- We may share your personal information when we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce a Customer Agreement, including investigation of potential violations thereof, or (c) protect against imminent harm to our rights, property or safety, or that of our users or the public as required or permitted by law;
- We may share your personal information with third parties (including our service providers and government entities) to detect, prevent, or otherwise address fraud or security or technical issues;
- We may share your personal information with our business partners who offer a service to you jointly with us, for example when running a cross-promotion;
- We may share your Payment Information to process your payments, as further described in Section 7 (Payment Information);
- We may share and/or transfer your personal information if we become involved in a merger, acquisition, bankruptcy, or any form of sale of some or all of our assets;
- We may share information with third-party analytics services to help understand your usage of our services; and
- We may share your personal information to a third party if we have your consent to do so.
We may also share aggregated or anonymised information with third parties for other purposes. Such information does not identify you individually but may include usage, viewing and technical information such as the types of Offering our customers and users generally use, the configuration of their computers, and performance metrics related to the use of Offerings which we collect throughout our technology. If we require under applicable law to treat such information as personal information, then we will only disclose it as described above. Otherwise we may disclose such information for any reason.
7. Information retention
We will not retain your personal data for longer than necessary for the purposes set out in this Policy. We will not retain your personal data for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal data. Further details on this are available on request using the contact details set out in Section 16 below.
8. Payment information
9. Other access to disclosure of your information
10. Your Control and Choices
Communication preferences. If you no longer wish to receive our newsletter and the promotional communications described in Section 5, you may opt-out of receiving them by following the instructions included on such communications (by heading to the Preference Centre) or on the Offerings. Please note, however, that you may be unable to opt-out of certain service-related communications.
How we respond to do not track signals. Your web browser may have a “do not track” setting which, when enables, causes your browser to send a do not track HTTP header file or “signal” to each site you visit. At present, the Offering do not respond to this type of signal.
11. Your rights
By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator in your country.
|Rights||What does this mean?|
|The right to rectification||You are entitled to have your information corrected if it’s inaccurate or incomplete.|
|The right to erasure||This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.|
|The right to restrict processing||You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.|
|The right to data portability||You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.|
|The right to object to processing||You have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).|
|The right to lodge a complaint||You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.|
|The right to withdraw consent||If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.|
To exercise any of the rights above, or to ask a question, contact us at email@example.com. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.
We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:
- baseless or excessive/repeated requests, or
- further copies of the same information.
13. Children under age 13
14. California privacy rights and disclosures
California Shine the Light Law. If you are a California resident and we disclose your personally identifiable information to third parties for such third parties’ direct marketing purposes, California’s Shine the Light Law (CA Civil Code Section 1798.83) allows you to request certain information from us about such disclosures. To make a request under the Shine the Light Law, please contact us at firstname.lastname@example.org. Please note that under California law, businesses are not required to respond to such requests more than once during any calendar year.
California Minors. At any time, you can delete or remove your posts using the same deletion or removal procedures described in Section 11 above, or otherwise through the Offerings. If you have questions about how to remove your posts or if you would like additional assistance with deletion you can contact our support team at email@example.com. Although we offer deletion capability for our Offerings, you should be aware that the removal of posts may not ensure complete or comprehensive removal of that content or information posted through the Offerings.
The California Consumer Privacy Act (CCPA). Triptease is not a business, as defined by the CCPA, to which the law applies. If you are a California resident and have concerns about how your personal data may be processed, please contact our data support team at firstname.lastname@example.org. Triptease serves as a service provider, as defined by the CCPA, to businesses to which the CCPA applies. Such business can refer to our Data Processing Agreement for information about compliance with the CCPA, or contact our data support team at email@example.com.
The security of your personal information is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Further, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect personal information about you. When you enter sensitive information (such as your password), we encrypt that information in transit using industry-standard Transport Layer Security (TLS) encryption technology. No method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure. Therefore, while we strive to use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
16. International transfer of data