Make disruption notices impossible to miss, without derailing direct bookings.
New York City rules require hotels to clearly notify guests about service disruptions that could substantially affect their stay. Triptease Messages helps you show targeted, branded notices across your website and booking engine, so the right guests see the right information before they book.
Renovation work runs weekdays, 10am–4pm, Mar 3–21. Some guest rooms may have daytime noise.
You may cancel or modify affected stays without penalty.
Our rooftop pool is closed for maintenance Apr 8–12. All other amenities remain open.
Review your booking options before you continue.
Picketing nearby is expected to continue for one calendar day or more, which may affect access and noise.
Affected guests may have the right to cancel or modify without penalty.
In-room Wi-Fi may be unavailable for arrivals today while repairs are completed.
Please review this notice before completing your booking.
Built for every place guests decide.
NYC's § 20-851 requires a clear, conspicuous notice before a guest books. Here's that notice in the places guests actually decide — your homepage and booking engine — and how you choose who sees it.
Timeless luxury, moments from Grand Central.
A landmark Midtown address, reimagined for the modern traveler.
Picketing activity is expected immediately adjacent to The Manhattan Grand for one calendar day or more. Noise, access, or services may be affected. Please review your booking options before continuing.
Industrial character, waterfront views.
A converted warehouse hotel in DUMBO, steps from the bridge.
Renovation work at Brooklyn Bridge Hotel may affect your stay. Construction runs weekdays, 10am to 4pm, Mar 3 to 21, which may cause daytime noise. Cancel or modify affected stays without penalty.
Skyline King
King bed · 32 m² · City view
Free cancellation until 24h before arrival
Vessel Suite
2 Queen beds · 38 m² · High floor
Free cancellation until 24h before arrival
High Line Studio
King bed · 52 m² · Private terrace
Free cancellation until 24h before arrival
A service disruption at Hudson Yards Hotel may affect your stay.
Our rooftop pool is closed for maintenance Apr 8 to 12. All other amenities remain open during this time.
You may cancel or modify affected stays without penalty.
Cast-Iron King
King bed · 32 m² · City view
Free cancellation until 24h before arrival
Atelier Suite
2 Queen beds · 38 m² · High floor
Free cancellation until 24h before arrival
Garden Studio
King bed · 52 m² · Private terrace
Free cancellation until 24h before arrival
One guest elevator at Tribeca Suites is out of service while repairs are underway. Call us if you need step-free access.
See it on your own booking flow.
Book a demoA disruption notice hidden in the wrong place becomes a guest-trust problem.
NYC's rules turn on a simple expectation: if something could substantially affect a stay, guests should know before they book. The hard part is targeting — a closure may matter only to certain dates, pages, or guests, not a blanket banner.
Generic notices hurt conversion
A blanket warning makes every visitor hesitate, even when only certain stays or services are affected.
Slow website updates create risk
When every change needs a developer, urgent guest-facing information lags behind operations.
Uninformed guests rarely stay silent
Guests who feel caught off guard are far more likely to share that experience publicly.
What NYC requires hotels to disclose.
NYC Admin Code § 20-851 — Notification requires hotels to notify guests and third-party vendors of service disruptions that could substantially affect a stay — with rules on timing, prominence, and cancellation.
What can trigger notice
Conditions in or affecting the hotel that substantially affect — or are likely to — a guest's room or service.
When notice is needed
What guests need to understand
Where a notice sits inside another message, it must stand out in larger, differently colored text.
When the notice sits inside another message, make it impossible to miss
The rule asks for a notice that stands out in larger, differently colored text. Here's the same booking confirmation done two ways.
Thanks for booking The Wooster. Check-in is from 3pm. Please note elevator modernization runs weekdays and some rooms may have daytime noise; affected guests may cancel without penalty. We look forward to welcoming you.
Thanks for booking The Wooster. Check-in is from 3pm and the front desk is open 24 hours.
We look forward to welcoming you.
What getting it wrong can cost
When a disruption notice is missed or unclear, hotels can face guest disputes, cancellation exposure, civil penalties, and reputational fallout.
This is a marketing summary, not legal advice. NYC operators should review their disclosure process with legal counsel and confirm current DCWP requirements.
Put the right notice in the right moment.
Triptease Messages is a website personalization platform for hotels: build prominent, branded notices in a drag-and-drop editor and target them by page, date, device, and audience — live in minutes, no developer. You can even ask guests to acknowledge a notice before continuing, captured in reporting (subject to implementation and legal review).
Target by stay dates
Show a notice only to guests searching or booking affected dates.
Target by page
Put pool, spa, restaurant, elevator, or Wi-Fi notices on the pages where they're most relevant.
Design for prominence
Pop-ups, full-screen overlays, or inline banners, styled to stand out as the rules expect.
Adapt for mobile
Separate mobile and desktop variants so notices are readable on every device.
More than a compliance message. A better direct-booking experience.
Guests don't just need information; they need confidence. Messages keeps notices visible while preserving a branded, direct experience OTAs can't control — and a reconsidering guest is still a warm lead you can keep with an Email Capture block.
Tell me the moment it's fixed
Reassure guests reconsidering a disrupted stay, and keep the lead on your direct channel.
The same platform hotels use to convert more direct bookings.
It isn't a compliance tool — it's the on-site personalization layer hotels use to guide guests through the direct booking engine, with disruption notices one high-trust use case.
higher conversion on personalized messages, plus a 16% increase in direct bookings (internal data)
See what a disruption-notice campaign could look like on your hotel website.
In a 20-minute demo, see how an NYC hotel creates, targets, and manages disruption notices in Messages — and how the same setup powers broader direct-booking campaigns.
Built for hotel websites and booking engines. Legal review still required.
What hotels usually ask.
Triptease does not provide legal advice. Hotels should consult counsel to confirm when a disruption notice is required, what language must be used, which channels must carry it, and whether message impressions or acknowledgements are sufficient evidence of notice. Triptease Messages helps display and target notices on direct digital channels; it does not by itself ensure compliance with NYC Admin Code § 20-851 (Local Law 99 of 2020), or cover third-party vendors, existing guests, email/SMS, call-centre, or offline notice requirements.