WTM report: The chatbot debate — are they a do or a don't?
At WTM this week, a data scientist from Expedia Affiliate Networks was quietly arguing the case for chatbots in hospitality.
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At WTM this week, a data scientist from Expedia Affiliate Networks was quietly arguing the case for chatbots in hospitality.
OTAs hit the headlines in the UK today as authorities unveiled a major investigation into their practices. The British competition watchdog is...
The sun will soon set on beautiful Barcelona and, sadly, on this year’s Direct Booking Summit series. But what a series it has been! We’ve had fiery...
Last week we spotted a concerning stat; OTAs managed to increase their share of online bookings by another 0.8% last year, giving them a hold over...
Hundreds of hoteliers joined us in New York today for the return of the Direct Booking Summit, and there was one clear message — hospitality begins...
It’s time to show business travellers some love. Not only because Airbnb are looking to lure them away from hotels, but because, according to the New...
A few weeks back, Booking.com left some of its customers puzzled by advertising the same New York hotel as both a three-star and four-star...
We’re on the edge of our seats at Triptease towers. That's because one of our hotel partners is about to hit a huge milestone, becoming the first to...
Loyalty and how to generate it is one of the hotel world’s greatest conundrums. Some of the industry’s biggest players, typically operating...