3 ways to treat your guests like individuals [Part 2 of 2]
We've teamed with Pegasus for this two-part blog series on how to encourage guests to book direct, and simple ways to treat those guests like...
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We've teamed with Pegasus for this two-part blog series on how to encourage guests to book direct, and simple ways to treat those guests like...
Yes, technology has a marvellous role to play in guest experiences. But sometimes a simple old-fashioned approach can make a world of difference.
The greatest thing about direct bookers is not only do they cost less to acquire, they're usually happier guests.
There have been a host of legislative efforts made in an attempt to curb the OTAs' dominance of online travel. But do they ever work?
Airbnb has its eyes on business travel. Hoteliers need to be paying attention.
Trivago's Malte Siewert has a clear warning for the consumer travel sector: natural data advantages make the first firm to scale impossible to catch.
We've spoken to hoteliers across the globe about their current approaches and attitudes to the reservation process. Benchmark yourself here.
Business was booming... and then one day, the internet was invented, and 'boom' was redefined. Are you future-ready yet?
A direct booking doesn't mean a free booking. Deutsche Hospitality's Jan Sammeck takes us through his system for truly attributing the costs of...
A spate of rulings in Germany, Italy and France early last year and a great deal of conversation in other countries like England and Switzerland...
Savvy, ambitious and loyal, the millennial traveller can spot a great deal across the ether - but what exactly can you do to catch their eye? The...
Let Triptease GM James Osmond take you through the key to direct bookings.