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Product Updates: October 2018

View all the improvements we've made to the Triptease Platform this month, to increase direct bookings and build better guest relationships for hotels.

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Product Updates: October 2018

If you're a Triptease customer you'll know that you can see the full list of everything our product team is getting up to by clicking on the Updates tab in the Triptease Platform. But we always like to share the highlights on the blog too because we're nice like that...

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Hot leads and success stats straight to your inbox
Triptease launches new metasearch product, Guest Acquisition

Hot leads and success stats straight to your inbox

Product: Front Desk - Date: Friday 26th October

Hoteliers using Front Desk know that they can capture leads even when they’re not online using our automated live chat assistant, which can answer all your commonly asked questions instantly. Even on the occasions when the assistant doesn’t have all the information required to answer, it will still capture contact details so that you can get back to the customer later.

To help you do that, we’ll be sending a summary email directly to your inbox whenever the assistant has captured hot leads for you to get back to. The email will include all the details we have about the customer: email address, the subject they were asking about and a link straight to the conversation in the Agent Portal.

You’ll also see a seven day summary of your Front Desk activity, including conversations answered by your assistant, estimated time saved and how much revenue was made from guests who booked after chatting. This should keep you up to date with how well the assistant is performing, as well as making sure you’re quick to get back in touch with guests who need a bit of human help.

What else would you like to know about how the assistant is performing? Get in touch and let us know!

Triptease launches new metasearch product, Guest Acquisition

Product: Guest Acquisition - Date: Wednesday 8th October

Guest Acquisition combines two systems, the Guest Value Index and Trip Value Index, to calculate the potential value of a guest and the probability of them converting to make smarter decisions on how to spend in metasearch. Read the launch blog here

About The Author

Holly is a Lead Product Marketing Manager at Triptease.

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